A water bill that jumped 30% with no change in usage. A ceiling stain that keeps reappearing after painting. A soft spot in flooring with no visible source. These are signs of a hidden leak that's been running long enough to cause structural damage โ and every day it runs is money lost and damage accumulating. Masters Plumbing Service uses acoustic ground microphones, thermal imaging cameras, and precision pressure decay testing to locate leaks in Henrietta homes without speculative demolition.

No single detection method works for every leak scenario. Our techs are trained on four distinct approaches and select the right tool โ or combination โ based on pipe type, building construction, and leak characteristics.
Pressurized supply line leaks create a low-frequency sound as water escapes the pipe and contacts surrounding soil or structure. Our amplified listening devices filter background noise so we can triangulate the loudest point โ often to within 6โ12 inches of the actual break, through concrete slabs or behind drywall.
Active water leaks create temperature differentials on the surfaces they contact. An infrared camera shows these as color-coded heat maps, revealing the wet zone inside a wall or under a floor without any cutting. A cold water leak behind drywall appears as a spreading cool zone; a hot water leak shows the inverse.
We isolate the supply system, pressurize to operating pressure, and monitor over a timed hold period. Any pressure drop confirms active water loss from the supply side. By isolating zones โ hot side vs. cold side, section by section โ we narrow down which branch is leaking before deploying detection equipment.
For leaks that don't produce sufficient acoustic signature โ very slow leaks, polyethylene pipe, or leaks deep under concrete โ we introduce a nitrogen/hydrogen tracer gas mixture into the isolated pipe and use a calibrated gas detector at the surface to find where the gas escapes. Sensitive to concentrations far below what produces an audible acoustic signal.
Our detection service covers the full property, not just the obvious locations.
Supply lines running under or through the concrete slab fail from corrosion, shifting, or manufacturing defects โ and the leak is invisible from the surface but audible to acoustic equipment. We walk the floor on a grid pattern, map the loudest detection points, and triangulate to a specific floor location, typically within a square foot. Confirmed slab leak location is documented with marked coordinates for the repair crew.

We document the thermal anomaly, mark the approximate pipe location, and recommend a minimal access cut rather than a wide wall opening โ typically saving hundreds in drywall repair costs.
Supply lines between the meter and the structure run underground and are vulnerable to corrosion, ground movement, and root damage. A main supply line leak shows as high meter usage with all interior fixtures off, sometimes with wet ground or sinkholes along the line path. Acoustic detection locates the failure in the buried line precisely enough to minimize excavation footprint โ we mark the surface above the leak so the repair crew opens only the section they need to.
Irrigation system leaks in main supply and lateral runs are found by isolating zones with the irrigation controller and pressure-testing each zone individually. Zone-by-zone testing narrows the failure to the smallest possible section.

We format detection reports specifically for insurance submission and provide documentation on our detection equipment and methodology to claims adjusters on request.
Commercial water loss from undetected leaks often shows up as elevated utility bills for months before physical evidence appears. We can assess a commercial building's plumbing system for suspected leaks at the property owner's or manager's request.
Here's exactly how a Masters Plumbing Service leak detection call plays out in Henrietta, NY.
This step confirms we're looking for a real leak rather than a meter error or normal appliance cycling.
We isolate the supply system into zones โ hot side, cold side, individual branches โ and pressure-test each to determine which is losing water. This narrows the area of active search before detection equipment is deployed.
Within the isolated zone, we deploy thermal imaging first โ scanning walls, floors, and ceilings for moisture anomalies. Then acoustic equipment confirms the specific pipe location and narrows it to the tightest possible point. Tracer gas is added if acoustic results aren't conclusive.
Insurance-formatted reports are available for claims submission at the same standard โ no additional cost.

High-efficiency home with a slow leak โ about 1.5 gallons per hour. The tech used tracer gas after pressure testing confirmed the loss but acoustic detection couldn't localize it clearly. Gas detection found the escape at a micro-fitting under the slab in the utility corridor. Impressive work for a very difficult leak to find.
Our insurance company required professional leak detection documentation before approving the claim. Masters Plumbing Service's written report with pressure test data and thermal imagery was exactly what the adjuster needed. Claim approved. The detection cost was covered as part of the claim.
Commercial building with elevated water costs for six months. Masters Plumbing Service ran zone-by-zone pressure isolation across four floors, narrowed the loss to the third-floor kitchen supply branch, and located the failure with thermal imaging at a concealed valve body in the ceiling. No damage to the finished ceiling.
Our detection technicians are equipped with acoustic, thermal, and tracer gas tools for the full range of leak scenarios found in Henrietta, NY homes and commercial properties.

Masters Plumbing Service's detection team finds hidden leaks in Henrietta homes and commercial properties using equipment that eliminates guesswork. The detection appointment pays for itself the moment it prevents one unnecessary wall opening.
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